Effective Date: 2 March 2026
Last Updated: 2 March 2026
Citywise Property Solutions LTD (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner.
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or use our services.
1. Who We Are
Citywise Property Solutions LTD
Registered in England and Wales
Company Number: 17026397
South West London, United Kingdom
Email: info@citywiseproperty.co.uk
Phone: 07359 830749
Citywise Property Solutions LTD is the data controller responsible for your personal data.
We provide property compliance and marketing services including EPC assessments, PAT testing, floor plans, property photography and 360° virtual tours.
2. What Information We Collect
We may collect the following personal information:
- Name
- Email address
- Phone number
- Property address
- Any information you provide via our contact form, email or phone
We do not intentionally collect sensitive personal data.
3. How We Use Your Information
We use your personal data to:
- Respond to enquiries
- Provide quotations
- Deliver requested services
- Issue certificates and compliance reports
- Maintain business and legal records
- Improve our website and services
We do not sell, rent or trade your personal data to third parties.
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your data based on:
- Legitimate Interest – To respond to enquiries and provide services
- Contractual Necessity – Where processing is required to deliver agreed services
- Consent – Where you submit information through contact forms
- Legal Obligation – Where required for compliance or regulatory purposes
5. Data Retention
We retain personal data only for as long as necessary:
- Service records and certificates may be retained for legal and compliance purposes
- Financial records are retained in accordance with UK tax regulations
- Enquiry data may be retained for administrative follow-up
After this period, data is securely deleted or anonymised.
6. Data Sharing
We may share data where necessary:
- With official accreditation bodies (for EPC lodgement)
- With trusted service providers assisting in delivering our services
- With our website hosting provider (IONOS) for technical operations
- Where required by law or regulatory authorities
We ensure any third parties process data securely and lawfully.
7. Website Analytics & Cookies
Our website may use cookies and analytics tools (such as Google Analytics) to:
- Understand website usage
- Improve user experience
- Monitor website performance
You may control or disable cookies through your browser settings.
8. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact:
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.