Effective Date: 2 March 2026
Last Updated: 2 March 2026
These Terms & Conditions govern the provision of services by Citywise Property Solutions LTD, registered in England and Wales (Company Number: 17026397) (“we”, “our”, “us”) to clients (“you”, “your”).
By booking or using our services, you agree to these Terms.
1. About Us
Citywise Property Solutions LTD
Registered in England and Wales
Company Number: 17026397
South West London, United Kingdom
Email: info@citywiseproperty.co.uk
Phone: 07359 830749
We provide property compliance and marketing services including:
- Energy Performance Certificates (EPC)
- Portable Appliance Testing (PAT)
- Floor Plans
- Property Photography
- 360° Virtual Tours
- Photo Editing & Virtual Staging
2. Booking & Appointments
Appointments must be booked in advance.
Clients must ensure:
- Safe and reasonable access to the property
- The property is accessible and ready at the agreed time
- Utilities are operational where required
Failure to provide access may result in cancellation charges.
3. Fees & Payment
Fees will be agreed prior to service delivery.
We reserve the right to:
- Request payment in advance
- Withhold reports, certificates or media until payment is received in full
All prices are subject to change unless confirmed in writing.
4. Cancellations & Rescheduling
Cancellations must be made at least 24 hours before the appointment.
Late cancellations may incur a fee.
We reserve the right to reschedule appointments due to unforeseen circumstances including illness, safety concerns or severe weather.
5. EPC Services
EPC assessments are carried out in accordance with current UK regulations.
Certificates are lodged on the official national register where required.
EPC validity is subject to current government regulations (currently 10 years unless amended by law).
We are not responsible for legislative changes after certificate issuance.
6. PAT Testing
PAT testing reflects the condition of appliances at the time of inspection only.
Ongoing safety remains the responsibility of the landlord or property owner.
7. Floor Plans & Measurements
All measurements are approximate.
Floor plans are for illustrative purposes only and must not be relied upon for structural, architectural or legal decisions.
8. Photography, 360° Tours & Media
Media is produced for marketing purposes only.
Minor visual enhancements may be applied (e.g., colour correction).
We are not responsible for how images are used by third parties or property portals after delivery.
Clients are responsible for preparing the property appropriately.
9. Limitation of Liability
Our total liability is limited to the fee paid for the specific service.
We shall not be liable for indirect, consequential or financial losses.
Nothing in these Terms excludes liability for death, personal injury or fraud where required by law.
10. Client Responsibilities
Clients must:
- Provide accurate property information
- Inform us of known hazards
- Ensure safe access
- Ensure utilities are operational
11. Data Protection
Personal data is handled in accordance with our Privacy Policy.
12. Governing Law
These Terms are governed by the laws of England and Wales.
Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.